Questions and answers
The questions people ask us most. Don’t see yours? Call or text (502) 586-2710.
Do I need to be home?
No. As long as we can get into the yard, you don’t need to be home. When you sign up, you tell us how to get in. Your gate code is kept private and is never shared.
Which day do you come?
The same day every week. We tell you your day when you see your price. If that day doesn’t work for you, say so and we’ll agree your regular day with you.
What time do you come?
We give you a day, not an appointment time. You don’t need to be home, so there’s nothing to wait around for.
What happens to the poop?
We double-bag it and leave it in your trash can.
How do I know you came?
When we finish, we text you a photo of your gate, latched.
How much does it cost?
Weekly service starts at $19.89 a visit for one dog. The first cleanup is $59, one time. The form shows your exact price for your number of dogs and schedule in about a minute. See Pricing.
Why does the first cleanup cost more?
The first visit picks up everything that has built up since the yard was last cleaned, which takes longer than a weekly visit. After that, every visit is the regular price.
How often can you come?
Once a week, twice a week, or every other week. We recommend once a week for most yards.
Is there a contract?
No. Service is month to month, and you can cancel anytime.
How do I pay?
By card. You pay for the first cleanup when you sign up, and your card is kept on file for your visits. Our payment processor, Stripe, handles card payments, so we never see or store your full card number. You can also call or text (502) 586-2710 to set up your service and payment over the phone.
What about my dog?
The signup asks how your dogs are with new people, so whoever comes to your yard knows before they open the gate. If you have a question about your dog, call or text (502) 586-2710 first.
Do you come when it rains?
Yes. We come rain or shine.
What if my yard is unusual?
Your price is based on your answers. Once in a while a yard turns out to be different in person: much bigger, hard to get around, or a lot messier than expected. If that happens, we’ll talk with you after the first visit about the price, or whether we’re the right fit.
Do you serve my neighborhood?
We serve 15 ZIP codes in Louisville, from the Highlands and Germantown out to Middletown, Jeffersontown and Prospect. See the full list on our Service areas page. If you live just outside them, enter your address anyway. We save it and reach out as soon as we serve your street.
Can I sign up by phone instead?
Yes. Call or text (502) 586-2710 and we’ll set up your service and payment with you.
Or call or text (502) 586-2710 and we’ll set it up with you.